Add a Call Out Fee

Add a call out fee

Minimize costs by charging for site visits and failed jobs.

A call out fee is a minimum fee to be charged even if a customer decides not to go ahead with a service, but a worker has been sent to a site visit e.g. for a consultation or to give an accurate quote.

When a worker changes the status of a booking in the fieldworker app to ‘Failed’, the call out fee will automatically be applied to the booking and the customer can be charged the amount.

To add a call out fee:

  1. Navigate to Tax & Fees under Financial Settings
  2. Enter the amount of your call out fee

If your business doesn’t charge a call out fee, just leave this field empty.

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