Add a call out fee
Minimize costs by charging for site visits and failed jobs.
A call out fee is a minimum fee to be charged even if a customer decides not to go ahead with a service, but a worker has been sent to a site visit e.g. for a consultation or to give an accurate quote.
When a worker changes the status of a booking in the fieldworker app to ‘Failed’, the call out fee will automatically be applied to the booking and the customer can be charged the amount.
To add a call out fee:
- Navigate to Tax & Fees under Financial Settings
- Enter the amount of your call out fee
If your business doesn’t charge a call out fee, just leave this field empty.