Manually Push Bookings to Fieldworkers’ Google Calendars
Field-service teams that rely on Google Calendar can miss critical appointments if a booking was assigned before the sync was activated or if a one-off sync glitch occurs. OctopusPro’s Manual Push to Google Calendar workflow solves this: admins can resend any booking to the fieldworker’s calendar with two clicks, ensuring every job appears alongside personal events, even when the automatic feed hiccups. Industry research shows that real-time calendar visibility cuts double-booking, speeds invoicing, and boosts first-time-fix rates for mobile workforces.
Why a manual push is essential
- Post-onboarding catch-up – A new hire may have jobs assigned before they set up Google Calendar sync. Pushing historical bookings ensures nothing slips through.
- Sync anomaly recovery – Temporary Google API issues can block the live feed; a manual push reinstates affected events.
- Audit confidence – Dispatchers gain proof that every booking reached the fieldworker, reducing “I never saw it” disputes.
How to push a booking to a fieldworker’s Google Calendar
- Open the job
- Bookings › All Bookings → locate the appointment (Upcoming or Past).
- View details
- Click View Booking to enter the overview screen.
- Send to calendar
- Top-right Actions → Push to Google Calendar.
- Confirm
- In the pop-up, verify time, address, and fieldworker; click Accept.
- Auto-notify
- OctopusPro logs the push and emails the fieldworker (optional) so they know an event was added.
Every manual push is time-stamped inside the booking’s Activity log, aligning with ISO-style audit requirements.
What the fieldworker sees
- Google notification – A new event appears instantly (or when next online) in their chosen Google Calendar, with colour-coding that matches OctopusPro statuses.
- Mobile app alert – The booking also refreshes in the OctopusPro fieldworker app, keeping both calendars aligned.
- Event details – Title, customer, service address (tap-to-navigate), start/end, and notes or attachments added by the office.
Best-practice tips & troubleshooting
| Situation | Remedy |
|---|---|
| Fieldworker can’t see the event | Ask them to refresh Google Calendar or toggle account sync; then resend. |
| Multiple calendars in one account | Confirm which sub-calendar OctopusPro is writing to; switch via Google settings if needed. |
| Event times wrong due to time zones | Ensure both OctopusPro and Google time zones match; calendar tools cite this as a common pitfall. |
| Recurring sync failures | Run Google’s “Delete & Resync” option, then do a single manual push to verify. |
Operational benefits
- Zero blind spots – Manual push guarantees legacy or unsynced bookings appear in every fieldworker’s personal workflow.
- Higher utilisation – Clear availability reduces overlaps and idle gaps.
- Faster customer updates – Staff can see the same live calendar the office sees, leading to quicker ETA changes.
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