Selecting Your Ideal Plan with OctopusPro

Select the Ideal Plan for Your Business with OctopusPro

After your free trial with OctopusPro is over, you have the option to continue using our services by selecting one of our three plans: Starter, Established, or Unlimited. Additionally, we offer two separate add-ons: Domain White Labelling and the Branded App, that can be purchased regardless of the plan you choose.

Selecting a plan depends on the needs of your business, your budget, and your projected growth. Regardless of the plan you choose, OctopusPro is here to assist you every step of the way.

OctopusPro provides training resources and support to help you get the most out of your chosen plan and add-ons. OctopusPro offers support via phone, email, and live chat to ensure smooth operation and a seamless transition between plans. Upgrading your plan can be done at any time, allowing you to scale your business at your own pace. And with the separate add-ons, you can customize your OctopusPro experience to match your branding and customer interaction style.

Here’s a detailed guide to assist you in making the right choice for your business. For pricing, please visit

1. Starter Plan – Realizing Personal Dreams

Many individuals have a passion for the service industry but are held back by the daunting administrative tasks and complex logistics involved in running a business. OctopusPro simplifies these challenges, helping individuals to transition from their 9-5 jobs to becoming their own bosses. It’s not just about starting a business; it’s about turning your personal dream into a reality.

Our Starter Plan is ideal for small businesses or startups that are beginning their journey in the service industry.

Benefits and Features:

  • Limited to two field workers, perfect for owner-operators, and businesses just starting out.
  • Access to basic OctopusPro features including job management, booking forms, invoicing, and customer relationship management (CRM).
  • Free access to the OctopusPro customer portal, allowing your customers to manage their bookings, invoices, and communication.

Effect on Functionality:

The Starter Plan may limit the number of users who can access your OctopusPro account but it allows you to get acquainted with the core features of OctopusPro and understand the basics of managing your business digitally.

2. Established Plan – Fulfilling Ambitions

For ambitious professionals who want to grow their service business, OctopusPro is the ladder to success. Our platform provides the tools to manage, monitor, and optimize operations effectively, allowing users to focus on strategic planning and expansion. It’s about becoming the best in your field and reaching new heights of success.

The Established Plan is aimed at growing businesses that have a larger team and an expanding customer base.

Benefits and Features:

  • Unlimited number of field workers, on a pay per user basis.
  • Access to additional features such as job routing, advanced reports, and multi-location support.
  • More extensive customization of your customer portal.

Effect on Functionality:

The Established Plan allows for a larger team of field workers and provides you with more detailed insights into your operations.

3. Unlimited Plan – Scaling Up

In today’s global and digital marketplace, businesses need agile solutions. That’s why OctopusPro offers the Unlimited Users Plan – designed specifically for fast-growing companies, startups expanding nationally, or businesses offering remote work globally. This plan is perfect for those with a large number of fieldworkers, such as contractors and freelancers who work on a job-by-job basis, even if they only perform a few bookings per year.

Benefits and Features:

  • No restrictions on the number of users
  • Access to all OctopusPro features, including API Access and data export
  • Utilize the standard OctopusPro app for admin users and field workers
  • Full customization of your customer portal and integration with your website
  • Dedicated account manager

Cost Structure

We offer flexible pricing with a $99 monthly subscription or $999 if paid annually. There’s an additional cost per booking, with two options:

  • Option 1: Booking Fee – $1 per booking, ideal for businesses where the average booking cost is below $50.
  • Option 2: Commission – A 2% commission on all invoice amounts generated, excluding void and deleted invoices. This option is suitable for businesses with low average booking costs (below $50 USD).

Effect on Functionality:

With the Unlimited Plan, there are no limits to the number of field workers you can add to your account. It also provides the highest degree of customization and the most comprehensive analytics.

Considerations for Choosing the Unlimited Users Plan

Here are some things to consider when selecting this plan:

  • The plan is cost-effective for businesses with a larger team and higher booking volume.
  • You have the option to choose between a fixed booking fee or a commission fee based on the company’s monthly turnover.

Additional Requirements:

To integrate Google Maps with OctopusPro, you’ll need to create your own Google Maps API account. Google Maps Platform offers a free monthly credit for Maps, Routes, and Places, which usually covers most customers’ usage. You’re only charged when your usage exceeds the free monthly credit.

You’ll need to activate the following services in your Google Maps account for a complete integration (Places API, Cloud Messaging, Distance Matrix API, Geocoding API, Maps SDK for Android, Maps JavaScript API, Firebase Installations API, Directions API, Firebase Dynamic Links API). Refer to the Google Maps Platform pricing page for more details on pricing.


Domain White Labelling

OctopusPro’s Domain White Labelling is a powerful add-on feature that allows your business to establish a seamless online identity by integrating your brand directly into your customer portal’s URL. Instead of directing your customers to a generic OctopusPro URL (, you can now guide them to a subdomain that is directly tied to your business. For instance, if you own a website called, you can create a subdomain like

This feature helps keep your brand name consistent across all customer touchpoints, significantly enhancing your customers’ experience, boosting your credibility and making it easier for customers to connect with your business.


For example, if you operate a cleaning service called End of Lease Bond Cleaning, instead of directing your clients to the generic OctopusPro URL, you can guide them to This not only keeps your brand name front and center but also simplifies the booking process for your clients.

For a business such as Zenin Massage, a subdomain like immediately positions your brand at the forefront, offering a sense of familiarity for your clients.


  1. Unified Online Presence: Using your own subdomain instead of the default OctopusPro domain ( streamlines your digital presence. With your brand evident in the URL, customers can quickly identify and remember your portal.
  2. Improved Credibility and Trust: A unique subdomain increases your brand credibility and reinforces customer trust, as it signals a commitment to professionalism and quality.
  3. Improved SEO: Having your own branded subdomain can also provide SEO benefits, helping improve your search engine visibility, and therefore potentially driving more organic traffic to your booking portal.

Functionality and Setup

To leverage the Domain White Labelling feature, you’ll need to create a subdomain through your domain host account. This could be or another variation that suits your business. Then, modify the DNS records to point the new subdomain to the appropriate OctopusPro regional subdomain (,,

Pricing and Support

Implementing a custom subdomain with the Domain White Labelling feature does incur additional charges. However, the improved customer experience, enhanced brand visibility, and potential increase in bookings offer a substantial return on investment. You can find detailed pricing information in the extra charges section on the pricing page at

In a digitally driven marketplace, establishing a cohesive and professional online presence is critical for success. The Domain White Labelling feature from OctopusPro enables you to present a unified and branded customer portal, enhancing your digital footprint and improving the overall customer experience. For more information visit our URL Customization and White Labelling guide.

Branded App

OctopusPro provides a unique opportunity for businesses in the field service industry to enhance their sales and brand exposure with their own custom-branded app. This app enables your business to establish a prominent presence in the Apple App Store and Google Play Store, increasing visibility among millions of potential customers.

Engagement and Accessibility for All Users

The branded app offers a unified platform for all your business interactions. Your customers, field workers, and office staff all use the same app but with different interfaces tailored to their specific roles.

  1. Customers: Your customers can use the app to book services, manage their bookings, and communicate directly with your field workers and office staff. The 24/7 availability of services ensures you’re always within reach for your customers, enhancing their booking experience.
  2. Field Workers: Your mobile field workers can use the app to manage their schedules, accept or reject new jobs, generate invoices, and take payments while on the job. It serves as a comprehensive tool for efficient communication and job management.
  3. Office Staff: The office staff can monitor the location and progress of workers, manage communications, set seasonal prices and specials, track invoices and payments, and export reports and analytics directly through the app.

Customization and Branding

Your branded app and online booking page can be fully tailored to reflect your brand guidelines. You can customize all elements including colours, fonts, and imagery. Furthermore, your booking forms are entirely under your control, enabling you to include all necessary questions to gather required information for each booking.

The OctopusPro branded app can help your business become more competitive, manage bookings more effectively, reduce operational costs, and increase conversions. For more information, visit the branded / white labelled app page.

Remember, no matter the size or industry of your business, OctopusPro is a fully integrated online solution. It not only offers customer and mobile workforce management but also aids in business growth, efficiency, and profitability. Begin your 14-day free trial today and transform your business with OctopusPro!

Frequently Asked Questions

Is OctopusPro available for use in all countries? Yes, OctopusPro is a globally accessible platform and our services are available worldwide. This includes large countries like the United States, China, India, Brazil, Russia, Canada, Australia, Mexico, Indonesia, Japan, Germany, United Kingdom, France, Italy, and South Africa. No matter where you’re located, you can efficiently manage your field services and bookings with OctopusPro.

Does OctopusPro support all currencies? Absolutely! OctopusPro supports a multitude of currencies, including USD, EUR, GBP, AUD, CAD, CNY, INR, BRL, RUB, IDR, JPY, MXN, ZAR, and more. When setting up your account, you can choose the currency in which you’d like to operate. If you’re operating in multiple markets, you can specify different currencies for different locations.

Is customer support available across all time zones? Yes, OctopusPro provides round-the-clock customer support that covers all time zones. Whether you’re operating from New York, London, Beijing, Sydney, or any other part of the world, our dedicated support team is always ready to assist you.

Are software updates and features rolled out globally at the same time? Yes, when we roll out software updates or new features, they are released globally at the same time. Therefore, all users, irrespective of their location, have simultaneous access to the latest features and updates.

Does OctopusPro handle timezone differences for appointment scheduling? Yes, OctopusPro automatically manages time zone differences. When an appointment is scheduled, it’s set based on the local time zone of the specific location. This ensures that all bookings are accurate and sync correctly with your field workers’ schedules, preventing any potential miscommunication or scheduling conflicts.

Are OctopusPro’s add-on services, such as the white-labeled domain and the branded app, available worldwide? Yes, our add-on services, including the white-labeled domain and the branded app, are available to all OctopusPro users worldwide. Whether you are in Argentina, Egypt, Thailand, or any other part of the world, these features can help enhance your brand’s visibility and customer experience.

Can I use OctopusPro to manage a team that’s spread across different countries or time zones? Yes, OctopusPro is designed to help you manage your team, bookings, and field services efficiently, even if your team is spread across multiple countries or time zones. With features like real-time tracking, team coordination, and appointment scheduling that adjusts for different time zones, managing a global or remote team becomes simpler and more efficient.

What happens after my free trial with OctopusPro ends? After your free trial ends, you have the option to select one of our three plans – Starter, Established, or Unlimited – to continue using our services.

How do I select a plan after my trial ends? You can select a plan directly from your OctopusPro account dashboard. Simply navigate to the ‘Subscriptions’ tab, review the plans, and select the one that best suits your business needs.

Can I change my plan later? Absolutely! You can upgrade or downgrade your plan at any time as your business needs change.

What are the OctopusPro add-ons? OctopusPro offers two separate add-ons: Domain White Labelling and the Branded App. These can be purchased separately and added to any plan.

What is Domain White Labelling? Domain White Labelling allows you to replace the OctopusPro branding on your customer portal and emails with your own. This helps provide a consistent brand experience for your customers.

What does the Branded App add-on offer? The Branded App add-on offers a custom-branded mobile application for your business. This app will be available for your customers, fieldworkers, and admin users, to download from the Apple App Store and Google Play Store, providing a seamless booking and communication experience.

Do I need to choose a plan to purchase an add-on? No, you can purchase either the Domain White Labelling or the Branded App add-on regardless of the plan you select.

What are the benefits of upgrading my plan? Upgrading your plan provides access to more advanced features and allows for a larger number of field workers. The Established and Unlimited plans also offer more extensive customization of your customer portal.

What support is available if I need help choosing a plan or using the features in my plan? OctopusPro offers comprehensive support through phone, email, and live chat. Our team is here to help you understand your plan, use its features effectively, and resolve any issues you may have.  You can schedule a support call with our Customer Success Team anytime through

Is there a contract or minimum commitment period for the plans? No, OctopusPro plans offer flexible commitments. You can choose between month-to-month or annual plans, with no long-term contract. The annual plans offer an average saving of about 20% compared to the monthly plans, making it an economical option for long-term use. You have the flexibility to change or cancel your plan at any time, subject to the terms of the plan you have chosen.

Do I get a discount if I choose the annual plan? Yes, you do! Our annual plans offer an average saving of about 20% compared to the monthly plans. This is an excellent option for businesses seeking a more economical long-term solution.

Can I switch between monthly and annual plans? Absolutely! You can switch between monthly and annual plans based on your needs. If you switch from a monthly to an annual plan, the changes will take effect from your next billing cycle. Remember, annual plans offer an average saving of about 20% compared to the monthly plans.

What is the payment mode for these plans and add-ons? Payments can be made using any major credit or debit card. All subscriptions are auto-renewed for your convenience.

How will my subscription be billed? Your subscription will be billed monthly from the day you choose a plan after the free trial. For example, if you select a plan on the 5th of January, your next billing date will be on the 5th of February.

Can I get a refund if I cancel my plan? While you have the flexibility to change or cancel your plan, please note that for annual plans, the changes or cancellation will take effect from the next billing cycle. Refunds for the remaining period of the current billing cycle are not provided.

Can I avail of the add-ons with the Starter plan? Yes, both Domain White Labelling and the Branded App add-ons can be purchased with any of the three plans, including the Starter plan.

What happens if my business grows and I need to add more field workers? If your business grows and you need to add more field workers, you can easily upgrade to the Established or Unlimited plan from your OctopusPro dashboard. Both these plans cater to a larger team size.

How secure is my data with OctopusPro? OctopusPro places a high priority on data security. All your business data is securely stored and we comply with all relevant data privacy laws and regulations. 

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