Selling Gift Vouchers

Selling Gift Vouchers

OctopusPro allows you to provide your customers with an option to buy a gift voucher to book a service and email it as a gift to a loved one.

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What are the advantages of allowing gift vouchers purchases?

Gift vouchers are a great way to acquire new customers while retaining the loyal ones, it helps increase brand awareness and improve sales. Recipients of gift vouchers usually end up browsing all products & services and making more purchases.

Admin users can enable the Gift voucher feature by navigating to Settings > Customer Portal > Flags & Permissions, then enable the toggle to Allow customers to buy gift vouchers.

Once the Gift voucher feature is enabled, it will be available when booking any service as an option to book the service for another person as displayed below:

How do my customers purchase Gift Vouchers?

Customers can buy Gift vouchers through the below channels:

  • Customer portal
  • Via admin users
Buy gift voucher via Customer portal

Your customers can buy a gift voucher by following the below steps:

  • Visit the Customer portal
  • Select the desired service
  • Click on the option Buy Gift Voucher
  • Select required time and service type as displayed below:
  • Click Continue to confirm your service selection or click on Add more service, to add additional services to your cart
  • Add your Contact details then click Next
  • Add the recipient information then click Next
  • Process the Gift voucher payment then click Next
  • You’ll be redirected to the Gift voucher overview page, where you can add a voucher code “if any”, click on Confirm booking
  • New window will be displayed with your booking confirmation and options to print or send confirmation to phone, you’ll also be able to click on View booking to view booking details, or click on Modify to change booking or Cancel to cancel your gift voucher booking as displayed below:
  • A confirmation email with the Gift voucher booking will be emailed to you and to the recipient with a Redeem link.
Buy Gift vouchers via Admin users

To buy gift vouchers via admin users, please follow the below steps:

  • Login to your admin user account
  • Navigate to Bookings> Create new 
  • Click on the Status drop down menu and select Gift card as displayed below:
  • Admin users will need to add the customer’s info then fill out the section for “Your contact info” so that to add the recipient info.
  • Process the full payment and the redeem link will be forwarded to the recipient.
  • Admin users will be able to view the gift voucher booking under Bookings> All Bookings as displayed below:

Can customers apply voucher codes when buying a gift voucher?

Yes, you can apply voucher code before making payment to the purchased gift voucher.

Can customers buy a gift voucher without making a full payment?

No, customers need to process full payment while buying a gift voucher.

Does the business payment terms affect the gift voucher purchase?

No, the gift voucher should be paid for fully by the buyer.

What is the difference between regular bookings and Gift vouchers purchases?

Regular booking is made by the customer to book a certain service/s, set its date and time, specify its location, and process the payment as per the available payment methods. While gift voucher purchase is booking a certain service/s, make the full payment and send the redeem link to another person or recipient to schedule the service date/time and specify the delivery address if any.

What value customers can add to a Gift voucher?

To buy a gift voucher, your customers need to select the desired service/s, once selected, the gift voucher will be valued with the total cost of the selected services, hence, your customers can add any value based on desired services.

Can customers add more value to a purchased gift vouchers?

As a recipient to the gift voucher, when you redeem it, you have the option to redeem the purchased service/s only, or add more services and pay the difference.

Is there any service/booking my customers can’t use the gift voucher for?

No, once the option for gift voucher purchase is enabled, all services will be available to be bought by your customers and sent as a gift.

Can my customers return or refund a gift voucher purchase?

No, Once a gift voucher is bought and paid for, it belongs to the recipient and it can’t be returned.

Is there an expiry date to the purchased Gift voucher?

No, however, once the gift voucher is redeemed, it can’t be used again.

Can my customers purchase Gift vouchers for a company?

Yes, you can buy a gift voucher and dedicate it to a business account by following the below steps:

  • Visit customer portal
  • Select the desired service
  • Click on the option Buy as a gift voucher
  • Add the required time and service type as displayed below
  • Click Continue to confirm your service selection or click on Add more service, to add additional services to your cart
  • Add your Contact details then click Next
  • Process the Gift voucher payment
  • Click on Business, then add contact information for the recipient then click Next

  • You’ll be redirected to the Gift voucher overview page, click on Confirm booking and your Gift voucher will be emailed to the recipient with a Redeem link.

How can customers redeem a gift voucher?

To redeem a Gift voucher, the recipient can follow the below steps:

Click on the Redeem link that was sent over email as displayed below:

  • You’ll be redirected to the gift voucher overview page as displayed below:
  • Click on Redeem card and you’ll be redirected to a new page, where you can confirm redeeming the same purchased service or change the purchased service
  • Click on Continue to redeem the purchased service, you’ll be redirected to a new page where you can select the service location

Click Next, then from the next window, select the requested date/time

  • Click Next to confirm your selection and your service booking.

Once your booking is confirmed, a confirmation email will be sent to you with booking information and a link to reschedule or cancel your booking.

Can the gift voucher recipient change the requested service/ booking?

Yes, once the recipient click on Redeem card, he’ll be able to redeem the selected prepaid service/ booking, or change the selected service with another one with same value or more with the ability to add more services and pay the difference.

Can customers return purchases made using gift vouchers?

This depends on your business cancellation policy.

In case of receiving a gift voucher, can the recipient forward it to another person?

Yes, as a recipient to a gift voucher, you can send the redeem link to another person, noting that the gift voucher can be redeemed only once.

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