Navigate to Customer Location for Mobile Jobs | Fieldworker Guide
Mobile services live or die by punctual arrivals and clear communication. The OctopusPro Fieldworker App equips technicians, cleaners, caregivers and delivery crews with built-in navigation, ETA alerts and smart job-matching rules—so every visit starts on time, at the right address, and with a happy customer waiting.
Applies to: jobs at the customer’s location. (Online meetings or fixed-site bookings skip the map workflow.)
Address Visibility & the “On the Way” Workflow
| Feature | Admin Setting | What Fieldworker Sees | Business Benefit |
|---|---|---|---|
| Always Show Full Address | Toggle ON – Settings › General › Fieldworker Permissions | Street, unit, map & directions visible as soon as the job is assigned.
|
Useful for low-risk, urgent dispatch (e.g., emergency plumbing). |
| Hide Until On the Way | Toggle OFF (default) | Only suburb/postcode + pin until “On the Way” is tapped. | Encourages ETA alerts; reduces unauthorised customer visits. |
How “On the Way” Works
- Tap On the Way inside the booking card.
- App reveals full street/unit address.
- Customer & office receive push/SMS/email with live ETA link.
- Status badge changes to En-Route, boosting customer confidence and cutting “Where are you?” calls.
Real-world win: a home-cleaning chain saw 36 % fewer missed appointments after enforcing the On the Way trigger.
Retrieving Turn-by-Turn Directions
- Open booking → map preview appears at top.
- Tap the road-sign icon (upper-right).
- Google Maps (or your default nav app) launches with the destination pre-filled.
- Follow real-time traffic-optimised route; ETA auto-updates in the customer portal every two minutes.
Tip: If signal drops, Google Maps will still cache the last route—in rural areas, download offline maps before departing.
Nearby Bookings Tool
Need to squeeze in a follow-up or pick up forgotten items? Tap the pin icon next to the map to display a list of your nearest mobile jobs, sorted by distance. Handy for:
- Pest-control tech revisiting a house for a second treatment.
- Pool-service operator grouping properties in one suburb to save fuel.
Maintaining a High Acceptance Rate
| Best Practice | Why It Matters | Quick How-To |
| Respond fast (target < 15 min) | Dispatch AI prioritises reliable workers. | Push > Accept / Decline. |
| Keep profile current | Skills & address = smarter auto-matching. | Profile › Edit → update postcode, travel radius, licences. |
| Set realistic travel radius | Oversize radius = fatigue; undersize = fewer jobs. | Adjust slider in Profile. |
| Improve ratings | Higher star score → more invites. | Arrive on time, follow checklists, get customer signatures. |
Maximising Job Assignment Opportunities
- Verify Address—distance rules depend on your home postcode.
- Update Skills & Certifications—add “Asbestos Removal”, “Child-safe Check” etc.
- Calendar Hygiene—remove obsolete “Unavailable” blocks; mark sick days promptly.
- Professional Photo—a clear headshot increases customer trust and booking confirmations.
- Prompt, Polite Messaging—templates help keep tone consistent.
Quick Reference: Mobile Job Lifecycle
| Stage | In-App Action | Embedded Form/Checklist | Outcome |
| Alarm | Push/SMS on assignment | — | No missed jobs. |
| Accept / Reject | One-tap | (optional) licence/tool check | Instant capacity visibility. |
| On the Way | Tap button → ETA sent | — | Customer prepared; address revealed if hidden. |
| Start Job | Tap Start → timer & GPS begin | Pre-start Checklist (PPE, photo evidence) | WH&S compliance; proof-of-arrival. |
| Unable to Start | Tap Unable → choose reason | Incident Form | Admin alerted; SLA paused. |
| Finish Job | Tap Finish → capture signature/photos | Post-work Form | Proof of completion, auto-PDF to client. |
FAQ
Q: Will hiding the address delay me?
A: No; suburb & pin are visible for route planning. Full door number appears instantly once you tap On the Way.
Q: Does declined work hurt my acceptance score?
A: Only excessive declines (>20 %) affect ranking. Client cancellations never count against you.
Leverage these navigation and ETA features to arrive on time, delight customers and secure more high-value bookings every day.
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