Navigate to Customer Locations for Mobile Jobs | Fieldworker Guide

Navigate to Customer Location for Mobile Jobs | Fieldworker Guide

Mobile services live or die by punctual arrivals and clear communication. The OctopusPro Fieldworker App equips technicians, cleaners, caregivers and delivery crews with built-in navigation, ETA alerts and smart job-matching rules—so every visit starts on time, at the right address, and with a happy customer waiting.

Applies to: jobs at the customer’s location. (Online meetings or fixed-site bookings skip the map workflow.)


Address Visibility & the “On the Way” Workflow

Feature Admin Setting What Fieldworker Sees Business Benefit
Always Show Full Address Toggle ONSettings › General › Fieldworker Permissions Street, unit, map & directions visible as soon as the job is assigned.

Useful for low-risk, urgent dispatch (e.g., emergency plumbing).
Hide Until On the Way Toggle OFF (default) Only suburb/postcode + pin until “On the Way” is tapped. Encourages ETA alerts; reduces unauthorised customer visits.

How “On the Way” Works

  1. Tap On the Way inside the booking card.

  2. App reveals full street/unit address.
  3. Customer & office receive push/SMS/email with live ETA link.
  4. Status badge changes to En-Route, boosting customer confidence and cutting “Where are you?” calls.

Real-world win: a home-cleaning chain saw 36 % fewer missed appointments after enforcing the On the Way trigger.


Retrieving Turn-by-Turn Directions

  1. Open booking → map preview appears at top.
  2. Tap the road-sign icon (upper-right).
  3. Google Maps (or your default nav app) launches with the destination pre-filled.

  4. Follow real-time traffic-optimised route; ETA auto-updates in the customer portal every two minutes.

Tip: If signal drops, Google Maps will still cache the last route—in rural areas, download offline maps before departing.


Nearby Bookings Tool

Need to squeeze in a follow-up or pick up forgotten items? Tap the pin icon next to the map to display a list of your nearest mobile jobs, sorted by distance. Handy for:

  • Pest-control tech revisiting a house for a second treatment.
  • Pool-service operator grouping properties in one suburb to save fuel.


Maintaining a High Acceptance Rate

Best Practice Why It Matters Quick How-To
Respond fast (target < 15 min) Dispatch AI prioritises reliable workers. Push > Accept / Decline.
Keep profile current Skills & address = smarter auto-matching. Profile › Edit → update postcode, travel radius, licences.
Set realistic travel radius Oversize radius = fatigue; undersize = fewer jobs. Adjust slider in Profile.
Improve ratings Higher star score → more invites. Arrive on time, follow checklists, get customer signatures.

Maximising Job Assignment Opportunities

  1. Verify Address—distance rules depend on your home postcode.
  2. Update Skills & Certifications—add “Asbestos Removal”, “Child-safe Check” etc.
  3. Calendar Hygiene—remove obsolete “Unavailable” blocks; mark sick days promptly.
  4. Professional Photo—a clear headshot increases customer trust and booking confirmations.
  5. Prompt, Polite Messaging—templates help keep tone consistent.

Quick Reference: Mobile Job Lifecycle

Stage In-App Action Embedded Form/Checklist Outcome
Alarm Push/SMS on assignment No missed jobs.
Accept / Reject One-tap (optional) licence/tool check Instant capacity visibility.
On the Way Tap button → ETA sent Customer prepared; address revealed if hidden.
Start Job Tap Start → timer & GPS begin Pre-start Checklist (PPE, photo evidence) WH&S compliance; proof-of-arrival.
Unable to Start Tap Unable → choose reason Incident Form Admin alerted; SLA paused.
Finish Job Tap Finish → capture signature/photos Post-work Form Proof of completion, auto-PDF to client.

FAQ

Q: Will hiding the address delay me?
A: No; suburb & pin are visible for route planning. Full door number appears instantly once you tap On the Way.

Q: Does declined work hurt my acceptance score?
A: Only excessive declines (>20 %) affect ranking. Client cancellations never count against you.


Leverage these navigation and ETA features to arrive on time, delight customers and secure more high-value bookings every day.

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