Job Photo Tags: Label Site Photos for QA, Dispute Proof & Customer Updates
Effortlessly tagging every photo—Before Service, Damage Found, Mid-Clean Progress, After Service, etc.—with Job Photo Tags transforms a messy camera roll into time-stamped, searchable evidence that boosts quality control, speeds dispute resolution, and delights customers. Construction research shows structured photo documentation trims re-work by roughly 25 percent and eliminates up to 70 percent of complaints at first contact because facts are visible on-screen.
What Job Photo Tags Do
Job Photo Tags are custom labels you create—Before Lawn, Leak Source, Serial-Plate, Design Inspiration, etc.—so anyone viewing a booking instantly knows why a photo was captured and where it fits in the job timeline.
Problems Solved & How Tags Help
| Challenge | Tag-driven benefit |
|---|---|
| Quality control & audits | Mandatory Before/After tags create verifiable proof work met spec. |
| Dispute resolution | Time-stamped Before images end “It was already broken” arguments. |
| Customer engagement | Clients upload Design Inspiration or Problem Photo tags to clarify expectations. |
| Process analytics & AI | Consistent labels feed defect-detection and progress-tracking models. |
Real-world examples
- Lawn-care crews showcase results by pairing Before Lawn and After Lawn photos on social media.
- HVAC techs tag Model/Serial Plate so warranty claims process in hours, not days.
Creating a New Job Photo Tag
- Settings → General Settings → Booking Settings → Job Photo Tags.
- Click Create New, enter a concise name (e.g., Roof Damage) and press Save. The tag now appears in every Add Photo dialog on web and mobile.
- Tip: Keep the list tight and action-oriented; archive low-use tags each quarter to prevent drop-down clutter.
Using Job Photo Tags Day-to-Day
Uploading
Techs, admins, or customers attach a photo → choose a tag → OctopusPro auto-stamps user, GPS, and timestamp.
History Log Filtering & Search
- Reports → History Log → Attachments Log → Filter › Job Photo Tag instantly isolates (for example) all Damage Found photos across every booking.
- Global search accepts the tag name to retrieve matching images system-wide.
Best-Practice Checklist
- Mandate Before & After photos in service templates for bullet-proof QC.
- Standardise spelling & capitalisation (After Service, not after-service) to keep analytics clean.
- Train staff on framing & lighting; clear images reduce callbacks.
- Leverage marketing—compile tagged Before/After albums for social proof and upsells.
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