Add a cancellation fee
Minimize losses by setting up a cancellation fee.
If a customer cancels a booking, you can change the status of the booking to ‘Cancelled’, which prompts a question ‘Do you want to add the default cancellation fee to this invoice?’, and if chosen yes, the set fee will be applied to the customer’s invoice.
Remember to communicate about the cancellation fee with your customers e.g. by adding a notion of it to your Terms & Conditions.
To add a cancellation fee:
- Navigate to Tax & Fees under Financial Settings
- Enter the amount of your cancellation fee
If your business doesn’t charge a cancellation fee, just leave this field empty.