Add a New Complaint Status

Add a new complaint status

When it comes to managing customer complaints, it’s important that all users are aware of the status of a complaint, in order to provide an effective solution to the customer. A complaint status lets users know the current situation of the complaint, and helps organize your complaints into different categories.
Users can select a status from our suggested status’ or a list personalized by you. To create a new complaint status:
  1. Go to Settings
  2. Select General Settings
  3. Click Complaint Status
  4. Click New Complaint Status
  5. Enter the status you wish to add
  6. Press Save
  7. To add a description to a complaint status, click Description

Complaint Status through the Description field. It’s your only way to modify actions of a Complaints Status.

To do it, click on Description and edit or add your text, then click Save.

On your personalized Complaint Status, you can also change the color of the status by:

  1. clicking Change Color below the status
  2. Select a color
  3. Press Save
  4. When a complaint is placed on this status, it will change to this color

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