Add a New Complaint Status

Add a new complaint status

When it comes to managing customer complaints, it’s important that all users are aware of the status of a complaint, in order to provide an effective solution to the customer. A complaint status lets users know the current situation of the complaint, and helps organize your complaints into different categories. Users can select a status from our suggested status or a list personalized by you. To create a new complaint status:
  • Go to Settings
  • Select Communications
  • Click Feedback
  • Click Create New
  • Enter the status you wish to add
  • Press Save
  • To add a description to a complaint status, click Description

  • You can also change the color of the status by clicking Change Color below the status
  • Select a color
  • Press Save
  • When a complaint is placed on this status, it will change to this color

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