Attach a File to an Inquiry

Attach a file to an inquiry

Users may want to add an attachment to an inquiry. These attachments can be viewed by employees and Fieldworkers but not by customers (check this). To do this:
  1. Go to the inquiry
  2. Click Inquiry at the top right of the page
  3. Select File Attachments
  4. Click Upload file
  5. Choose a file
  6. Add a description
  7. Press Save

  1. Go to Inquiries
  2. Select the type of inquiry you wish to view or select All Inquiries
  3. On the inquiry overview click Actions
  4. Select Files Attachment
  5. Click upload file
  6. Choose a file
  7. Add a description
  8. Press Save

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