Reopen a Complaint

Reopen a complaint

If a complaint has been marked as ‘awaiting approval’ or ‘closed’, but the complaint has not been resolved properly, it can be reopened. To do this:
  1. On the complaint overview click Actions
  2. Select Reopen
  3. Add a comment and/or image to explain why the complaint is being re-opened
  4. Click Reopen
Alternatively,
  1. Go to the complaint
  2. At the top right of the page click Convert Complaint Status
  3. Add a comment and/or image to explain why the complaint is being re-opened
  4. Click Reopen
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