Fieldworker Device Audit (Device & App Version Tracking)

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Fieldworker Device Audit (Device & App Version Tracking)

When a fieldworker reports a mobile app issue (can’t sync, notifications not arriving, photos not uploading, login problems), the first troubleshooting question is always: what device and software version are they using?

Fieldworker Device Audit overview

Fieldworker Device Audit is a device inventory (audit log) inside each fieldworker profile. It records the mobile devices that have logged in to OctopusPro’s Fieldworker App so admins can:

  • troubleshoot faster by confirming the device and OS/app version details,
  • support BYOD teams by maintaining visibility of the devices in use, and
  • improve security by spotting unexpected devices on a user account.

Quick Navigation

What is Fieldworker Device Audit?

Fieldworker Device Audit is a read-only section in the admin portal that lists the phones and tablets a fieldworker has used to sign in to the OctopusPro Fieldworker App. Each time the app authenticates, OctopusPro can record the device metadata and show it in the fieldworker profile for review.

Important: This is a device audit/inventory—it does not provide access to personal phone content, and it is not a mobile device management (MDM) tool.

What data is captured?

The Devices panel typically records device identification and software metadata so you can verify what the fieldworker is using.

Commonly captured data includes:

  • Device model (example: iPhone)
  • Device name (example: “Emma’s iPhone”)
  • Device ID (a unique identifier recorded by the app/session)
  • Device OS (example: iOS / Android)
  • Device version (typically the OS version)
  • Devices that have installed the app (count of devices detected for that fieldworker account)

Note: Depending on your OctopusPro setup and the mobile app version, you may also see additional device/app metadata (such as the app version/build). If your screen does not show an item, it simply means it isn’t being captured/displayed in your current configuration.

Why it matters (benefits)

  • Faster troubleshooting: Confirm device/OS details immediately when diagnosing mobile issues.
  • Version consistency: Identify outdated OS/app versions that may cause crashes, missing features, or sync problems.
  • Security visibility: Detect unexpected or multiple devices on a single account (useful for access reviews).
  • BYOD governance: Maintain device oversight even when contractors use personal phones/tablets.

How to access it (Admin Portal)

  1. Go to Fieldworkers from the left sidebar.
  2. Find the fieldworker you want to review.
  3. Click Actions (or the options menu) and select View Profile.
  4. Open Personal Details (if shown in your profile layout).
  5. Open the Devices section/tab.

Devices section in a fieldworker profile showing device model, device ID, device name, device version, and device OS

If you can’t see the Devices section, your user role may not have permission to view or manage fieldworker profiles.

Related guide: How to View & Manage Fieldworker Profiles

Field/column definitions

  • Devices that have installed the app: How many devices have logged in using this fieldworker account.
  • Device model: The device type/model detected by the app (e.g., iPhone).
  • Device ID: A unique identifier captured for the device/session (helpful for support investigations).
  • Device name: The device label (often the name set on the phone/tablet).
  • Device version: Typically the OS version number (for example, 15.6.1).
  • Device OS: The operating system family (for example, iOS or Android).

Tip for accuracy: If a fieldworker reinstalls the app or uses a second device (phone + tablet), you may see more than one device record for the same user.

Common use cases

1) Troubleshoot app issues faster

When a fieldworker reports “the app isn’t working,” check the device audit first to confirm:

  • which device they’re actually using,
  • whether their OS version is outdated, and
  • whether multiple devices are being used interchangeably (which can complicate troubleshooting).
2) BYOD and contractor fleets

If contractors use personal devices, Device Audit helps you maintain visibility without needing an external MDM system.

3) Onboarding verification

After inviting/adding a fieldworker, you can confirm they successfully accessed the app when their device appears in the Devices section.

4) Detect credential sharing or unexpected access

If you see devices you don’t recognise for a fieldworker, treat it as a security flag and follow the steps below to revoke access and secure the account.

Security actions (lost device, staff changes, suspected unauthorised access)

If a phone/tablet is lost or you suspect unauthorised access, take action immediately:

  1. Force logout to end active sessions on web and mobile: Force Logout Users (Log Out a User or All Users).
  2. Reset the fieldworker password to prevent re-login using old credentials: Reset or Change Fieldworker Password.
  3. Block the user if you need to prevent login entirely: Blocking Users in OctopusPro.
  4. Deactivate the user if your goal is scheduling/availability control (not security): Activate or Deactivate Users.

Note: Device Audit helps you identify suspicious devices, but account-level actions (force logout, password reset, block) are the correct way to revoke access.

FAQ

Does Device Audit track GPS location?

No. The Devices panel focuses on device/app metadata. GPS tracking is managed separately: Fieldworker GPS Tracking.

Why do I see multiple devices for one fieldworker?

The fieldworker has logged in from more than one device (phone + tablet), changed devices, or reinstalled the app. This is common in BYOD environments.

Does removing/revoking a device delete bookings or job data?

No. Ending access (force logout / password reset / blocking) affects the user’s ability to sign in—it does not delete operational records like bookings, invoices, or notes.

What if the fieldworker is on an outdated OS?

Ask them to update their device OS (where possible) and update the OctopusPro app from the official store. Keeping OS/app versions current improves reliability, security, and compatibility.

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