Display Fieldworker Working Hours to Customers (Customer Portal)

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Display Fieldworker Working Hours to Customers (Customer Portal)

OctopusPro lets you display each fieldworker’s working hours on their public profile in the Customer Portal. This helps customers understand when a specific fieldworker is typically available, reduces out-of-hours requests, and improves booking accuracy.

Important: Displaying working hours is different to Real-Time Availability. Working hours are a published roster (e.g., Mon–Wed 8am–2pm). If you want customers to only see bookable time slots that are truly free (based on rosters + calendar blocks + existing bookings), use Dynamic Real-time Fieldworker Availability Scheduling.

Fieldworker Real Time Availability

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What this feature does

When enabled, customers can open a fieldworker’s public profile and click a Working Hours button to view that fieldworker’s weekly roster (days and time ranges). This is especially useful when customers prefer a specific staff member (e.g., a technician, therapist, cleaner, trainer, or inspector).

This feature typically appears wherever your Customer Portal displays fieldworker profiles, such as the Fieldworkers directory and/or during the booking flow (depending on your portal setup). Learn more about the Fieldworkers directory here: Display Fieldworker List on Customer Portal.

Working Hours button on fieldworker profile (Customer Portal)

Fieldworker display settings and customization

Why show working hours (benefits)

  • Set clear expectations: Customers immediately understand when a specific fieldworker is generally available.
  • Reduce admin back-and-forth: Fewer calls/messages asking “When is Maria available?”
  • Fewer out-of-hours or invalid requests: Helps prevent customers requesting times the fieldworker never works.
  • Higher conversion rates: Less uncertainty during booking increases completion rates.
  • Better customer experience: More transparency and fewer reschedules.

Prerequisites

How to enable “Display Fieldworker Working Hours” (Admin)

  1. Go to Settings → Customer Portal → Flags & Permissions.
    Customer Portal Flags & Permissions
  2. Scroll to the Website Flags section.
  3. Enable: Display Fieldworker Working Hours on the portal.
  4. Click Save.

Recommended: If you haven’t already, enable fieldworker profiles on the portal so customers can access profiles and the Working Hours button. See: Display Fieldworker List on Customer Portal.

What customers see

When a customer opens a fieldworker profile, they can click Working Hours to view the weekly roster. This helps customers choose a fieldworker that matches their preferred day/time.

Example: A residential cleaning company allows customers to choose between:

  • Maria (Mon–Wed, 8:00am–2:00pm)
  • Tom (Thu–Sat, 10:00am–6:00pm)

Maria’s off-hours won’t appear in her roster, so customers are less likely to request Friday appointments for her.

How to update working hours (Admin & Fieldworker)

Working hours can be maintained by admins and/or fieldworkers (depending on your workflow). You can also use split shifts to represent lunch breaks or mid-day downtime (e.g., 8:00–12:00 and 1:00–5:00).

Admin (Web)
  1. Go to Fieldworkers.
  2. Open the fieldworker profile.
  3. Go to Job Settings → Working Hours.
  4. Add or edit working hours, then Save.

Full guide: Manage Fieldworker Working Hours & Availability

Fieldworker (Mobile App)
  1. Open the Fieldworker App.
  2. Go to Profile → Services → Working Hours.
  3. Tap + Add to create or adjust hours, then Save.

Fieldworker app: Working Hours screen Fieldworker app: Add/edit working hours

Fieldworker (Web)

If your account supports fieldworker web access, fieldworkers can also update their own working hours from the web portal (availability controls remain within company working-hour limits).

Time off, breaks & calendar blocks

Working hours define when a fieldworker normally works. To prevent bookings during vacations, appointments, training, or other time off, block unavailable time on the Calendar:

Blocking unavailable time in OctopusPro

If you use Real-Time Availability: OctopusPro cross-checks company hours + fieldworker working hours + existing bookings + unavailable blocks to show only truly available time slots on the portal. Learn more: Dynamic Real-time Fieldworker Availability Scheduling.

What happens if you disable the flag?

  • The Working Hours button is hidden from customers.
  • Admins and fieldworkers can still view and manage working hours internally.
  • If you use Real-Time Availability, the scheduling engine can still respect working hours and unavailable blocks—even if customers can’t see rosters publicly.

Troubleshooting

Customers can’t see the Working Hours button
Hours look incorrect
  • Check the fieldworker’s roster (including split shifts and lunch breaks).
  • Check company working hours/time zone settings if your account restricts availability windows.
  • Use calendar blocks for time off so availability stays accurate. See: Block Unavailable Dates & Times.

Best-practice tips

  • Keep hours current: Encourage fieldworkers to update working hours and block time off promptly to avoid last-minute reschedules.
  • Pair rosters with skills/services: Showing a roster helps, but you also want the right people selectable for the job. Make sure fieldworkers are assigned to the correct services. See: Assign Services to Fieldworkers (Skills-Based Scheduling).
    Assign services and service options to fieldworkers to improve matching across admin portal and fieldworker app
  • Use split shifts for breaks: Prevent bookings during planned downtime (e.g., lunch).
  • After-hours strategy: If you don’t want to expose evening availability, keep rosters private and offer a separate “After Hours / Emergency” service with its own pricing and rules.

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