Canned Responses

Canned responses

Canned responses are pre-written emails and SMS messages you can send to customers and contractors. Unlike an email/SMS template, they are not automated and require editing before sending if you want to personalize them. Creating canned responses increases efficiency and promotes a consistent and professional brand. To create a new canned response:
  1. Go to Settings
  2. Select Communications
  3. Click Templates & Canned Responses
  4. Click Canned Responses
  5. Click New Response

  6. Fill in the required fields
  7. Press Save

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