Display Fieldworker Working Hours to Customers

Why Show Working Hours on a Fieldworker Profile?

Publishing a fieldworker’s regular roster lets customers pick a preferred pro at a time that suits both parties, boosting first-time-fix rates and customer satisfaction.

Benefits in a nutshell

• Faster conversions: Customers choose a slot instantly instead of calling to check availability, reducing booking friction. 

• Fewer double bookings: Slots outside the fieldworker’s roster never appear, avoiding the re-scheduling headaches common in non-real-time systems.

• Fieldworker loyalty: Regular clients can stick with a favourite pro, mirroring the “preferred barber/therapist” model that drives repeat spend.

Activating the Flag (Admin Workflow)

1. Path: Settings ▸ Customer Portal ▸ Flags & Permissions

2. Enable Display Fieldworker Working Hours in Profile under the “Fieldworker Flags” section.

3. Make sure the relevant fieldworker profiles are set to Public; hidden profiles can’t show hours.

Once enabled, customers see a Working Hours button inside each public fieldworker profile; clicking expands the weekly timetable.

Example: A residential cleaning company allows clients to pick Maria (Mon-Wed 08:00-14:00) or Tom (Thu-Sat 10:00-18:00). Maria’s off-hours never show, preventing Friday requests she can’t fulfil.

Updating Hours (Fieldworker & Admin)

Role	Tool	Steps
Admin (Web)	Fieldworkers ▸ [Name] ▸ Job Settings ▸ Working Hours	Add or edit shifts; split days (e.g. 08 00-12 00 & 13 00-17 00).
Fieldworker (App)	Profile ▸ Services ▸ Working Hours	Tap + Add to create or adjust blocks; save to sync instantly.
Fieldworker (Web)	Log in to web portal, open My Working Hours.	Same controls as admin, respecting company-hour fence.

Use case: A mobile physiotherapist blocks 20-24 June for vacation; the slot disappears from the portal, and dispatch can’t assign jobs there unless they override manually.

To learn more, visit our guide on updating fieldworker working hours.

What If You Disable the Flag?

• The Working Hours button is hidden from customer view.

• Admins and fieldworkers still see and edit schedules internally, and the real-time allocation engine continues to respect them.

• Ideal when you want customers choosing any fieldworker first, then let the system auto-assign the best match behind the scenes—similar to how ServiceTitan’s “Adjustable Capacity” mode conceals individual rosters.

Best-Practice Tips

• Keep hours current: Teach fieldworkers to update sickness blocks in-app—no more surprise no-shows.

• Pair with skill tags: Showing a roster means nothing if the fieldworker lacks the skill for that job; enable skill filters in the portal.

• Use split shifts for lunch breaks: Prevents customers booking during planned downtime.

• After-hours premium: Hide working hours but offer an “Emergency After Hours” service with its own pricing if you don’t want to expose evening availability.

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