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- Creating an Account
- Selecting a Plan
- What's new
- Unassigned Tasks Manager
- Accessing the App
- Booking Location Types
- Remote Service Management
- Multi-Location POS System
- Group Booking & Class Scheduling
- Automated GPS Odometer-Based Mileage Billing
- Job Assignment Methods
- Notifications & Alerts
- Universal Search & Advanced Filters
- Frequently Asked Questions
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- Managing Leads & Inquiries
- Adding Customer Inquiries
- Website Lead Capture Form
- Display Contact / Lead Capture Form
- View Inquiry Details
- Edit Inquiry Details
- Deleting Inquiries
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- Booking Management
- Create a New Booking
- Managing Existing Bookings
- Edit Booking Details
- Repeat / Recurring Bookings
- Delete Bookings
- Export Booking as PDF
- Booking History Log
- Multi Address Bookings
- Fieldworker Availability Finder
- Nearby Bookings: Proximity-Based Scheduling
- Allocate Multiple Fieldworkers to Booking
- Fieldworker Payroll Management
- Fieldworker Commission & Pay Rates
- Accept Booking Request On Behalf of Fieldworker
- Admin Approval for Fieldworker Changes
- Push Booking to Google Calendar
- Change Booking Owner
- Contact Fieldworker Regarding Booking
- Contacting Customer Regarding Booking
- Sending Emails for a Booking
- Pause/Resume automated emails
- Pause/Resume automated SMS
- Sending Booking Confirmation
- Service Reminder Automation
- Request Booking Updates
- Booking Discussion & Comments
- Add Complaint to a booking
- Adding Booking Attachments
- Adding Images to Bookings
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- Creating New Quotes
- Edit Quote Details
- Change Quote Number
- Claiming Quote Ownership
- Export Quote PDF
- Deleting Quotes
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- Invoice & Billing Management
- View Invoice Details
- Edit Invoice Breakdown
- Change Invoice Number
- Convert Invoice to Draft
- Convert an Invoice to Void
- Claim Invoice Ownership
- Deleting Invoices
- Handle Invoice Issues & Complaints
- Add Label to Invoice
- Attach File to Invoice
- Export Invoice as PDF
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- Scheduling and Dispatching
- Calendar Month View
- Calendar Week View
- Calendar Day View
- Calendar List View
- Fieldworkers & Subworkers
- Fieldworker Management
- Add Fieldworkers
- Bulk Manage Fieldworkers Lists
- Fieldworker Industry Label
- Fieldworker Booking Summary
- Fieldworker Activity Log
- Edit Fieldworker Details
- Update Fieldworker Profile
- Manage Fieldworker Profile
- Fieldworker Email Verification
- Fieldworker Active Services
- Fieldworker Service Areas
- Fieldworker Working Hours
- Manage Fieldworker Availability
- Fieldworker Bank Details
- Activate/Deactivate Fieldworkers
- Blocking / Unblocking Fieldworkers
- Contacting Fieldworkers
- Sending Emails to Fieldworkers
- Sending SMS to Fieldworkers
- Fieldworker Received SMS
- Sending Messages to Fieldworkers via App
- Sending Messages to Fieldworkers Regarding Booking
- Fieldworker SMS Log
- Fieldworker Email Log
- Communicating with the office
- Communicating with the customer
- Fieldworker App Search
- Fieldworker Real-Time Notifications
- Managing New Job Requests
- Getting to a Job
- Updating a Job
- Start to Finish App Workflow
- Invoicing, payments and refunds
- Fieldworker Alarms, Alerts & Reminders
- Responding to Customer Complaints
- Fieldworker Earnings Dashboard
- Fieldworker Service Preferences
- Collecting customer signature
- Business Email Authentication
- Viewing company information
- Company Logos Setup
- Manage Trading Names
- Define Fieldworker Operational Locations
- Third-Party API Integrations
- Google Calendar Integration
- Google Maps API integration
- Display Google Reviews
- Terms and Conditions
- Booking Location Types
- Fieldworker Industry label
- Managing Services Offering
- Creating a New Service
- Managing Service Categories
- Quantity‑Based Discounts (Bulk / Volume Pricing)
- Geographical Pricing Zones
- Service Packages & Bundles
- Managing Products List
- Creating Custom Fields
- Grouping Custom Fields
- Conditional & Dependent Custom Fields
- Custom Field Types
- Single-Line Text (Short Text)
- Paragraph Input (Long Text)
- Date Picker Calendar Field
- Time Picker Field
- Number Stepper (+/-)
- Toggle Switch (on/off) Custom Field
- Single Choice Button Display (Button Group)
- Single Choice Selector Radio Button
- Single-Select Dropdown Custom Field
- Multi Select List Box
- Checkbox Selector (Multi-Option)
- Checkbox Button (Multi-Option)
- Digital Signature Field (eSign)
- Booking Settings Configuration
- Fieldworker Job Assignment Methods
- Fieldworker Permissions
- Fieldworker Profile Customization
- Customer Profile Customization
- Customer Dependents / Properties
- Importing Customer Dependents
- Managing Booking Status
- Managing Booking Complaints
- Lead Sources List
- Decline Job Request Form
- Booking Property Types Setup
- Label Management
- Creating Forms & Checklists
- Forms & Checklist Introduction
- Setting Up Forms & Checklists
- Forms & Checklists Usage
- Forms & Checklists Fields Types/Elements
- Forms & Checklists: Use Cases
Pause/Resume emails
Pausing Auto Reminders
Users can pause emails to customers. This will stop any automated emails being sent from the system to the customer regarding this invoice. To do this:
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- Go to the invoice.
- Click on the “Actions” button at the top right of the page.
- Click on “Pause Auto Reminders” and press “Ok”
Alternatively,
- From the side menu > invoices
- Select the type of invoice or click “All Invoices”.
- On the invoices list, click on the actions button and select “Pause Auto Reminders”
Resuming Auto Reminders
To resume auto reminders, follow the same steps and you have to select the same invoice you paused, select “Resume Auto Reminders”