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- Managing Leads & Inquiries
- Adding Customer Inquiries
- Lead Capture Form
- View Inquiry Details
- Edit Inquiry Details
- Deleting Inquiries
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- Booking Management
- Create a New Booking
- Managing Existing Bookings
- Edit Booking Details
- Repeat / Recurring Bookings
- Delete Bookings
- Export Booking as PDF
- Booking Timeline
- Booking History Log
- Fieldworker Availability Finder
- Nearby Bookings Locator for Proximity Scheduling
- Allocate Multiple Fieldworkers to Booking
- Manage Fieldworker Payment for Bookings
- Setting Fieldworker Payment Per Service
- Accept Booking Request On Behalf of Fieldworker
- Admin Approval for Fieldworker Changes
- Manual Push to Google Calendar
- Claim Booking Ownership
- Contact Fieldworker Regarding Booking
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- Creating New Quotes
- Edit Quote Details
- Edit Quote Number
- Claiming Quote Ownership
- Export Quote PDF
- Deleting Quotes
- Manage Quote Follow Up Date
- Adding Issues / Complaints to a Quote
- Adding Labels to Quotes
- Adding Attachments to a Quote
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- Invoice & Billing Management
- View Invoice Details
- Export Invoice as PDF
- Edit Invoice Breakdown
- Change Invoice Number
- Add a condition report to an invoice
- Contact Customer
- Contact Fieldworker
- Pause/Resume emails
- Pause/Resume SMS messages
- Send an invoice to a customer
- Preview an invoice statement
- Send a pay statement to a customer
- View Invoice Payments
- Add Payment to Invoice
- View Invoice Refunds
- Add Refund to Invoice
- Managing Invoice Due Dates
- Convert Invoice to Draft
- Convert an Invoice to Void
- Add Complaint to an Invoice
- Add a condition report to an invoice
- View an invoice discussion
- Add a comment to an invoice discussion
- Add a label to an invoice
- Attach a file to an invoice
- Claim ownership of an invoice
- Import new payments
- Assigning Unknown Payments to Invoices
- Removing Incorrectly Matched Payments
- Edit assigned invoice for a payment
- Merge and combine invoices
- Locking / Unlocking Merged Invoices
- Deleting invoices
- Managing Fieldworkers
- Fieldworkers & Subworkers
- Managing Fieldworkers Lists
- Fieldworker Booking Summary
- Fieldworker Activity Log
- Adding Fieldworkers
- Edit Fieldworker Details
- Update Fieldworker Profile
- Manage Fieldworker Profile
- Fieldworker Email Verification
- Update Fieldworker Bank Details
- Add/Remove Services to Fieldworker Profile
- Set Fieldworker Travel Radius
- Fieldworker Working Hours
- Manage Fieldworker Calendar
- Activate/Deactivate Fieldworkers
- Blocking / Unblocking Fieldworkers
- Contacting Fieldworkers
- Sending Emails to Fieldworkers
- Sending SMS to Fieldworkers
- Fieldworker received SMS messages
- Sending Messages to Fieldworkers via App
- Sending Messages to Fieldworkers Regarding Booking
- Fieldworker SMS Log
- Fieldworker Email Log
- Business Email Authentication
- Viewing company information
- Upload company logos
- Adding multiple trading names
- Adding custom location
- Add an invoice logo
- Industry label
- Add a new API
- Google Calendar Integration
- Google Maps API integration
- Display Google Reviews
- Terms and Conditions
- Booking Location Types
- Managing Services Offering
- Creating a New Service
- Managing Service Categories
- Implement Bulk Discounts / Volume Pricing
- Location-Based Price Zones
- Creating a Service Package
- Managing Products List
- Creating Custom Fields
- Grouping Custom Fields
- Custom Field Types
- Introduction to Custom Fields
- Short Text Input (Text Field)
- Long Text Input (Text Box)
- Date Selection Input
- Time Selection Input
- Increment/Decrement Button (+/-)
- On/Off Selector (Toggle)
- Single Choice Button Display (Button Group)
- Single Choice Selector (Radio button)
- Single Choice Selector (Dropdown)
- Single Selection List Option Field
- Multi-Option Selector (Checkbox)
- Multi-Option Checkbox Button (Checkbox)
- Signature Custom Field
- Custom Field Value Addition
- Adding a New Booking Status
- Creating Forms & Checklists
- Adding a New Complaint / Issue Status
- Creating a New Image Type
- Adding Images to Bookings
- Adding a new lead source
- Adding a new complaint type
- Property Type List
- Creating a new label
- Adding period required field to your inquiry form
- Adding a new reject booking question
- Fieldworker permissions
- Add a Starting Number to Bookings, Quotes, Invoices, and Inquiries
- Job Fieldworker Assignment Methods
- Customer Dependents / Customer Properties<
- Importing Customer Dependents
- Forms & Checklist Introduction
- Setting Up Forms & Checklists
- Forms & Checklists Usage
- Forms & Checklists Fields Types/Elements
- Forms & Checklists: Use Cases
- Fieldworker Profile: Fieldworkers Custom Fields
- Customer Profile: Custom Fields
- Booking Settings Configuration
- Date and Time Preferences
Viewing a fieldworker’s call log
You can view your fieldworker’s calls, their time and duration, and the callee names displayed in the call log section from your fieldworker’s profile.
Table of contents:
Viewing a fieldworker’s call log as an admin user
To view a fieldworker’s call log, go to Fieldworkers from the sidebar menu, you’ll be redirected to the “Fieldworkers” page where all your fieldworkers will be displayed there.
Select the fieldworker you want to view his/her profile from the actions button and click on “View profile” to view it.
You’ll be redirected to your fieldworker’s profile, select the Activity section to view their call log at the right of the page.
Select the “Call Log” drop-down button to view the caller, callee, duration of the call, time, and recorded calls.
Viewing the caller: which displays the fieldworker’s name.
The callee: that displays the callee name.
The duration: that displays the duration of your fieldworker’s call.
The time: that displays the date and the exact time of a call.
The call record: This displays the recorded call and the duration of this record, so you can play it to hear the call. You can also download it or play it back by selecting the actions button.
For more information please visit Octopuspro user guide, and subscribe to our youtube channel.