Allow customers to rate your bookings through the booking page
OctopusPro allows your customers to rate their bookings through the customer portal, this will give you an updated review of your fieldworker’s performance to regularly check that everything is going professionally and increase customers’ satisfaction.
Note that: customers won’t be able to rate the service unless their booking is completed and the invoice status is closed, if not, the button won’t be displayed.
To enable this flag, go to Settings > Customer portal > Flags & permissions, you will be redirected to the customer portal flags and permissions settings page, in the booking flags sections, enable Allow customers to rate your bookings through the booking page flag.
When this flag is enabled your customers can rate their bookings from the booking view page on the customer portal. A “Rate service” button will be displayed below the fieldworker’s name so your customer can rate your fieldworker’s performance.
When customers click on Rate service, they will be redirected to the fieldworker rating page, where they can rate the service, add photos, and share their experience.
Once your customer rates the service, you will receive a notification on the admin portal informing you that someone has rated your service. Click on the Notifications button on the top right of the webpage.
You can click on the booking from the notification, or go to Feedback > Customer portal. You will be redirected to the booking page to view the booking’s rating under the Customer rating section. To learn more about feedback and ratings click here.