Time slot intervals

OctopusPro allows you to set your time slot intervals between each booking. Time slot intervals determine the duration between each booking and when a client is able to schedule a booking. For example, an interval of 30 minutes allows bookings at 1:00 p.m., 1:30 p.m., 2:30 p.m., and every 30-minute interval after that.

Having time slot intervals increases the accuracy of your fieldworkers’ schedules as it schedules their appointments in a way that prevents overlaps without wasting any time between the appointments. Setting your time slot intervals also helps the customers select the exact time they need to book the appointment easily.

Time slot intervals start at the earliest available time for the fieldworker and run until the end of the fieldworker’s available time. For example, if the booking interval is 1 hour and the fieldworker’s available time is from 9 a.m. until 5 p.m., a client can book at 9 a.m., 10 a.m., 11 a.m., etc. to learn more about fieldworkers’ working hours click here.

This will also account for the duration that this fieldworker is booked for. For example, with a 30-minute interval, it is still possible to book a fieldworker for 1 hour (provided the fieldworker can be booked for this duration). However, the 30-minute time slot interval that overlaps with the 1-hour duration can no longer be booked.

To set time slot intervals go to Settings > Customer portal > Flags & permissions, you will be redirected to the customer portal flags and permissions settings page, in the booking flags sections, use the Time slot interval option.

After setting the time slot interval from the settings, it will appear in the customer portal as shown below, for example: if it’s set to 30 minutes, each hour of the day will be divided into two slots and the customers can select their preferred time from the drop-down menu of each hour.

For more information please visit Octopuspro user guide, and subscribe to our youtube channel.