Complaint Contact Fieldworkers

Contact fieldworkers

The system makes it quick and easy for a user to contact a contractor regarding a complaint that has been made against them. To do this:
  1. On the complaint overview, click one of the contact icons below the customer’s name
  1. Go to the complaint
  2. Click Email Technician or SMS Technician at the top right of the page
  3. Choose a canned response or type a message
  4. Press Send
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