Access your received notifications

Access your received notifications

A notification is a message that is displayed in your system to provide you with reminders, communication from other people, or other timely information from your app. You can be notified by notifications, SMS, and discussions that will be displayed in your system. Tap the push notification to open the app on your mobile or view notifications, SMS, or added discussions on web view.

Table of contents:

Notifications

How do admin users get notified about received notifications? 

You can view your notifications from the top right of your page, select the “Notifications”  button to view them on your web view.

After selecting the notifications button, you’ll be redirected to the “All Notifications” page which will include all your recent notifications. 

When you receive notifications on your mobile, a push notification will be sent and when you tap on it, it automatically opens the mobile app to see all notifications sent.

Where to view received notifications as an admin?

Your received notifications are viewed when you select the “Notifications” button, you’ll be redirected to “All Notifications” page where your notifications will be displayed. 

You can manage to allow which notifications to be displayed in this page by enabling them in your system from the notification settings. To know more about how to manage your notification settings click here.

You can also filter your notifications by using filters at the top of your page, these filters will help you to find and filter your needed recent notifications in an easier way.

You can filter your bookings according to their status by selecting the drop-down menu to choose between active, inactive or all. 

You can also filter to select between your fieldworkers or success agents to search your bookings, inquiries, emails, etc. that are related to them.

How do admin users control what kind of actions they want to get notified about?

You can control your actions that will be displayed in your notifications by navigating to Notifications > Settings, you’ll be directed to the “Notification Settings” page.

This page includes all the needed actions that you can be notified with while running your business as it helps you to be always updated with recent information.

You can activate these toggles to control your received notifications and whether you want some actions to be notified with or not. This will be reflected in your received notifications after saving changes.

Discussions

How do admin users get notified about received discussion? 

You can view the discussions from the top right of your page, select the “All discussions”  button to view them on your web view.

After selecting the discussions button, you’ll be redirected to the “All Discussions” page which will include all your recent discussions. 

When you receive a discussion notification on your mobile, a push notification will be sent and when you tap on it, it automatically opens the mobile app to see all discussions made.

Where to view/access received notifications about discussions as an admin?

Your received notifications about discussions are viewed when you select the “All discussions” button, you’ll be redirected to all discussions page where they will be displayed. 

You can manage to allow which notifications about your discussions to be displayed in this page by enabling them in your system from the discussion settings. To know more about how to manage your discussion settings click here.

You can also filter your discussions notifications by using filters at the top of your page, these filters will help you to find and filter your needed recent notifications in an easier way.

You can filter your bookings according to their status by selecting the drop-down menu to choose between active, inactive or all. 

You can also filter to select between your fieldworkers or success agents to search your bookings, inquiries, emails, etc. that are related to them.

How do admin users control what kind of discussions they want to get notified about? 

You can control your actions that will be displayed in your notifications by navigating to All discussions > Settings, you’ll be directed to the “Discussion Settings” page. 

This page includes all the needed actions that you can be notified with while running your business as it helps you to be updated with your recent discussions. You can manage to receive notifications for quote, booking, inquiry, invoice and complaint discussions and whether to receive it by SMS, Email, or push notifications.

You can activate these toggles to control your received notifications and whether you want some actions to be notified with or not. This will be reflected in your received notifications after saving changes.

SMS

How can admins get notified about receiving SMSs?

You can view your SMS from the top right of your page, select the “SMS”  button to view them on your web view.

After selecting the SMS button, you’ll be redirected to the “All SMS Notifications” page which will include all your recent messages.

When you receive notifications on your mobile, a push notification will be sent and when you tap on it, it automatically opens the mobile app to see all notifications sent.

How does the admin access the SMS notifications?

Your received SMSs are viewed when you select the “SMS” button, you’ll be redirected to all SMS notifications page where they will be displayed. 

Select the message you want, you’ll be redirected to your SMS inbox to view the message and reply to it.

Can admin users reply to the received SMSs?

You can reply to your received message by selecting the message you wish to view, a reply and view conversation buttons will appear.

Click on the “Reply” button, a pop-up window will appear with a text box to reply with your message then select the send button.

How can admins review the entire SMS conversation between users?

View your SMS conversation by navigating to “All SMS Notifications” page, select the message you wish to view and a view conversation button will appear.

When you select this button, it will redirect you to the SMS inbox where your entire conversation will be displayed as follows:

For more information please visit Octopuspro user guide, and subscribe to our youtube channel.

Scroll to top