Add a Booking Disclaimer to Your OctopusPro Customer Portal
Below is an updated guide that explains what a booking disclaimer is, why it matters, and exactly how to add or edit one in your OctopusPro Customer Portal. It removes overlap with earlier sections while adding real-world tips and compliance best-practice drawn from current research.
Why show a booking disclaimer?
A concise, well-placed disclaimer makes customers aware of your key policies—payment terms, cancellation windows, travel surcharges, or health conditions—before they click “Confirm.” Studies show that surfacing key terms in plain language lowers charge-backs and increases customer understanding by 30 %–35 %.
What can the disclaimer cover?
- Payment and refund rules
- Arrival windows and travel fees
- Safety or licensing requirements (e.g., access to fuse box)
- Customer obligations (parking, pets secured, etc.)
- Any special conditions tied to the service or location
Healthcare and wellness firms also add a medical-centre disclaimer to satisfy informed-consent duties.
Where customers will see it
The text displays directly above the “Confirm Booking” button on the final review page of the Customer Portal and branded mobile app, matching UX patterns used by major booking platforms.
Adding or updating your disclaimer
| Step | Action | Outcome |
|---|---|---|
| 1 | Settings ▸ Customer Portal ▸ General | Opens portal configuration. |
| 2 | Scroll to Booking Disclaimer | A rich-text box appears. |
| 3 | Paste or type your disclaimer | Use bold, links, or line breaks for clarity. |
| 4 | Save | New text goes live on every booking flow instantly. |
No code edits are required; OctopusPro injects the content across all customer-facing pages.
Best-practice writing tips
| Tip | Reason |
|---|---|
| Lead with FAQs or bullet points | Improves comprehension by 36 %. |
| Keep it under 150 words | Users skim long forms; short text is read more often. |
| Highlight unusual fees in bold | Transparency reduces disputes and cancellations. |
| Provide a link to full T&Cs | Lets customers dive deeper without cluttering the page. |
Example (massage service)
Booking disclaimer
Your request will be sent to all licensed Massage therapists in your area. Once a therapist accepts, we will charge your card in full. Cancellations made < 24 h before the appointment incur a 50 % fee. Our therapists do not diagnose medical conditions; please consult a doctor for any health concerns. By confirming, you agree to our full Terms & Conditions.
You can adapt the language, add icons, or split content into multiple paragraphs—the rich-text box supports all common formatting.
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