Viewing received SMS messages
Users will be notified immediately when a fieldworker sends a message to the office through the system. Admin users should check notifications regularly to ensure they see and respond to all messages from the admin portal or the fieldworker’s profile as soon as possible.
Viewing SMS messages received from a fieldworker on the admin portal
You can view all received SMS messages sent by a fieldworker on the admin portal by selecting the “SMS” button from the top right of your page.
After selecting the SMS button, you’ll be redirected to the “All SMS Notifications” page where all sent messages will be displayed.
You can view sent messages and conversations, also you can reply to each message separately. To reply to your receive messages, click on the “Reply” button.
A pop-up window will appear to reply to your received messages then click on the “Send” button.
To view the full conversation, click on the “View conversation” button and you’ll be redirected to the SMS inbox where the conversation will be displayed, also you can view a booking from there.
Viewing SMS messages received by a fieldworker from the fieldworker’s profile
To view a fieldworker’s SMS log, go to Fieldworkers from the sidebar menu, you’ll be redirected to the “Fieldworkers” page where all your fieldworkers will be displayed.
Select the fieldworker you want to view his/her profile from the actions button and click on “View profile” to view it.
You’ll be redirected to your fieldworker’s profile, select the Activity section to view their SMS log at the right of the page.
You can view all received SMS messages from a Twilio number to your fieldworker by selecting the “Received by success agent” button and received messages will be displayed below.
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